Policies

• Terms & Conditions
• Privacy Policy

Orders, Shipping & Returns

Ordering

• VAT and customs charges: Items shipping internationally from the US are shipped DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on your country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies. Items fulfilled from the UK and EU are charged a 20% VAT rate.
• I have cancelled my order. When will my money be available again?: If you have cancelled your orders, then we will refund what you paid for your order but not the delivery charges (fee & tax where applicable) within 5 business days. If the funds have not been released after 7 working days then please get in touch with the Customer Care team and we’ll look into it further for you.
• Can I cancel my order with you after I have placed it?: You have up to 12 hours to cancel your order from the time your order is completed through email. Once the 12-hour period has passed, it’s too late for you or our Customer Care team to cancel your order because we are unable to cancel orders once an offer has closed and the printing process has commenced. If you cancel your order, we will refund what you paid through PayPal within 5 working days. For more information on how to return your order check our Refunds Policy.
• Can I amend my order with you after I have placed it?: You have up to 12 hours to amend your order from the time your order is completed through email. Once the 12-hour period has passed, it’s too late for you or our Customer Care team to amend your order. Please contact our Customer Care team as soon as possible.
• What do I do if I receive a faulty item in my order?: If the item is damaged when you open the package, please take a picture and send it to our Customer Care team. There is no need to return the damaged items to us. We will send a new item to you free of charge.
• I have an incorrect item in my order, what should I do?: Please contact our Customer Care team with the order number and the incorrect item’s name and number. The team will sort out any issues with incorrect items straightaway.
• I am missing a product from my order, what should I do?: We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately. If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will get back to you within 24 hours.
• I need help with a late order: Orders from our store are typically delivered within 5 to 10 business days after printing begins. For international orders, transit will take approximately 2-4 weeks. If your order has not arrived after 10 business days on domestic and 20 business days on international from the order ship date, please contact our Customer Care team. You can also keep track of your orders on your account page.
• I have a question about my order, what should I do? Get in touch! Please contact our Customer Care team between 9:00AM to 5:00PM Pacific Monday to Friday. We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations… and pretty much anything else you can throw at us. Plus, we’re nice and fun!
• Can I change or cancel my order? The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. Changes to the address or email registered to the order can be made directly in your online receipt until production of the order starts. For any other changes, please contact our Customer Care team before production starts. Be sure to include your order number and details on the change to expedite processing it for you. We will be available to help you between 9:00AM and 5:00PM Pacific Monday to Friday.
• I want to change the size or color, what should I do?: You can change the size and/or color of the products till 12 hours after the order is placed which has not gone into production. Contact Customer Care team an email with your order number and desired changes, and we’ll edit the order for you. Unfortunately, we cannot modify orders once they have gone into production. Please refer to our refunds policy and returns & exchanges policy for more information regarding returns, exchanges and refunds.
• Track your orders? We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number 1 or 2 days after we have shipped your order. After receiving tracking code by email you can use it at 17track to track it or login into your account to view tracking.
• I didn’t receive an order confirmation email. After your order is placed, we’ll send you a confirmation email. You’ll also receive an email when your order goes into production, and another when your order ships with your tracking information. If you did not receive a confirmation email, don’t panic, the email may have been directed to your spam folder. If it is not there, please contact our Customer Care team as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!
• What is the status of my order? To check on the status of an order, please login into your account at our main website, your info’s all there. We will also send updates via email when your order ships, so keep an eye out.
• How do I place an order?

  Follow these steps to place an online order with us:

  1. Select Style, Color
  2. Select your Size and Quantity
  3. Click the “Add to Cart” button
  4. Enter shipping and billing information
  5. You are all set!

  If you still need help placing an order, please contact our Customer Care team and a member of our team will assist you.

• Add or change payment methods: To set up payment channels on your account,
  1. Select MY ACCOUNT from the menu bar.
  2. Click the PAYMENT METHODS option.
  3. Click on ADD PAYMENT METHODS
  4. Pick the options from the checklist and fill in the required details.
  5. After you’ve added the details, click SAVE.
  6. Click DONE once you’ve finished.

  Tip: You can always come back and add or delete more options, by following the same steps.

  The different payment channels supported are –

  • PAYPAL
  • CREDIT / VISA / AMERICAN EXPRESS / DISCOVER / APPLE PAY

  Note: We do not support COD (Cash on Delivery).

Coupons

• How to use a coupon code?

  At “Check Out” step, please fill in the Coupon code in “Discount” cell after filling in check out information and shipping address. Then press “Apply”

• Can I use several discount codes in one order? Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.